submitted by 
bchick
on 24-06-2008
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes.
Latest changes:
- ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes
- ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the responses to customers
- Keep calls organized by the use of (sub)categories, solve problems easier by finding solutions from previous responses
- The product runs as a service on Windows 2008, Windows 2003, Windows Vista, Windows XP and Windows 2000. The product is also offered as SaaS (Software as a Service)
- Awarded with the 'Software of the Year' award by ItilFoundations.com in 2007 (see also http://www.itilfoundations.com)
